Soho Tiger – Online Orders, Returns & Refunds Policy

This policy covers orders placed on sohotiger.com: the Silver Rush offer, Cash on Delivery checks, returns and refunds. It replaces the earlier Return & Refund Policy.

1. Silver Rush: buy 2, get free jewellery worth up to ₹1,500

• Buy any 2 products in one order on sohotiger.com and get free silver jewellery worth up to ₹1,500.
• The offer is valid till 30 October 2026, or till gift stock lasts.
• Each order gets one free gift.
• The gift is chosen by Soho Tiger, subject to availability, and is sent with your order.
• The offer is not valid on silver coins, gift cards, customisation, repairs and select products.
• It can't be combined with any other offer, coupon or voucher.
• There is no cash, credit or discount instead of the gift. The gift can't be returned or exchanged on its own.
• If you return products and fewer than 2 remain in the order, please send the gift back too, unused and in its original packaging. Otherwise, the gift's listed price will be deducted from your refund.
• If the order is cancelled, the gift is cancelled with it.
• Soho Tiger may withdraw the offer at any time.

2. Cash on Delivery (COD) orders

Fulfilment of COD orders is subject to the terms below.

• When you choose COD, our team will verify your order with our shipping partner and confirm it with you before processing it.
• Our team will contact you on the phone number you gave at checkout.
• We will try to reach you twice. If we can't reach you to confirm, the order may be cancelled.

3. Returns

• Time window: Request a return within 7 days of the delivery date.
• How to start: Email contact@sohotiger.com, WhatsApp us on 8074799975, or use the return portal on our website.
• The product must reach us intact. We accept a return only if the product is:
  • Unused, unworn, undamaged and in saleable condition.
  • In its original box, with the invoice, certificate of authenticity and tags.
  • Packed securely so it isn't damaged on the way back.
• Products that can't be returned:
  • Clearance products or products marked "Final Sale".
• Exchanges: We don't offer direct exchanges. Return the product for a refund and place a new order.

4. Damaged, wrong or missing items

Report the problem within 7 days of delivery, with an unboxing video.

• Reporting window: Tell our team within 7 days of delivery if a parcel arrives damaged, defective, wrong or empty.
• Unboxing video required: Share a 360-degree, unedited video of the parcel from the moment you open it. It must be clear and show the shipping label.
• Claims without this video can't be accepted.

5. Refunds

We refund only after the returned product reaches our warehouse and passes our quality check.

• Inspection first: Once we receive and inspect your return, we'll tell you whether it's approved or rejected.
• If it fails the check: A product that is used, damaged, or missing its box, invoice, certificate or tags will be rejected, and we'll contact you about it.
• Timeline: Approved refunds are processed within 7–10 working days of passing the check.
• Prepaid orders: Refunded to the original payment method (card, net banking or wallet).
• COD orders: Refunded through a secure payout link sent to your registered email or phone, where you add your bank or UPI details. We don't give cash refunds.

6. Return shipping

We arrange a pickup in most pin codes; elsewhere, you ship it back and we cover up to ₹70.

• Reverse pickup: We'll arrange a pickup from your address in most serviceable pin codes.
• Failed pickups: We try up to three times. If the pickup fails because you weren't available, the return request is cancelled.
• Self-shipment: If your pin code isn't serviceable, ship the product back to us. We'll reimburse up to ₹70 when you send the courier receipt.
• We aren't responsible for loss or damage during self-shipment, so please seal the package well.

Contact

Questions? Email contact@sohotiger.com or call 8074799975.